Userful™: Known Issues

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Copyright © 2016 Userful Corporation. All rights reserved.
(Updated 2016.11.17)

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Known Issues

Following are the known issues with the release of Userful™ 8.8

  • Video wall assigned to Linux Desktop session container under welcome screen(with no other session container) shows error on deleting the session container (14219)
Workaround: Move Linux Desktop session container to other session container before deleting
  • Playing web content over video wall zone will stop the web content playback on other zone sharing the same control station (14189)
  • Playing signage content on the overlapping zones, the zone that is played last will get the sound if they are sharing the same control station with Sound Output enabled (14189)
Workaround: Assign different control station for all the zones
  • Changing static address of a NIC that has a DHCP server assigned to it , does not update the DHCP settings (14169)
Workaround: Disable the DHCP server when changing addresses, wait until the UCC acknowledges that DHCP is fully offline and then enable the DHCP server
  • Changing the DHCP settings under Control Center > System Operations > Network Settings takes several seconds to take effect (14167)
  • Transitioning from Video Capture session container to Signage Player session container may result in loss of audio while using Preset Settings feature (14163)
  • Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
  • Stopping the overlapping zone that is played latest show white screen on the overlapped stations of the video wall zone (14058)
  • Resetting zero client devices restarts the video on all other stations if there are two or more stations both playing signage content with DirectSync disabled (14034)
  • Mapping multiple stations to Video Capture session container may cause kernel panic (13933)
Workaround: Enable "Mirror Groups" when you map multiple stations to Video Capture session container
  • Switching zones between different session containers with Direct Sync enabled may restart the existing video wall (13384)
  • Stations mapped to Linux Desktop playing youtube videos may have playback issues (13412)
Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
  • DVD Player session container fails with Nvidia Offload support (13387)
Workaround: Disable Nvidia Offload support when using DVD Player session container
  • Broadcast alerts and Show Station ID will not function when Direct Sync is enabled (13370)
  • Transitioning from Video Capture session container to other session container may result in loss of audio (13305)
Workaround: Assign the video wall or display to a different Signage Player session container and then assign it back to the intended session container
  • Avoid opening Control Center via multiple browser windows (13294)
  • Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
Workaround: Use web browser (chrome or firefox) to access Control Center
  • Control Center may not reflect correct network settings when system is configured using DHCP (12950)
  • Webcams connected to Network zero-client for video capturing are not supported (12939)
  • GPU-Accelerated video walls do not support mirroring (12828)
  • Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
  • Plugin/out of USB hub from an Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
  • Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
Workaround: Contact your Userful representative to confirm the status of your extended support license
  • Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
  • The Same user logged in on multiple stations cannot output sound correctly (11672)
Workaround: Use "AutoLogin" session container for multiple sessions
  • DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
Workaround: Use an SMSC-based zero-client for video demanding applications
  • The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
  • SMSC network zero clients connected to fast ethernet switch may get a black screen when changing session containers (12005)
Workaround: Use a Gigabit Switch for the zero clients and the Userful host
  • When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
Workaround: This is a cosmetic issue and would not affect any functionality
  • Blackmagic session container lists down resolutions not supported by the hardware (10870)
Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
  • Images larger than 10800 x 8552 pixels may not display correctly (10769)
Workaround: Increase the slideshow time interval based upon the time required to load the image file
  • Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
Workaround: Use DVI monitors with Atrust m321 zero client device
  • Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
Workaround: Delete the Artistic Layout configuration and create a new video wall
  • Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station