Userful: Known Issues

Copyright © 2016 Userful Corporation. All rights reserved.
(Updated 2016.05.18)

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Known Issues

Following are the known issues with the latest release of Userful™.

• Stations mapped to Linux Desktop playing youtube videos may have playback issues (13412)

Workaround: Disabling "Use Hardware Acceleration when available" option under web browser settings fixes the problem

• DVD Player session container fails with Nvidia Offload support (13387)

Workaround: Disable Nvidia Offload support when using DVD Player session container

• Switching zones between different session containers with Direct Sync enabled may restart the existing video wall (13384)

• Broadcast alerts and Show Station ID will not function when Direct Sync is enabled (13370)

• Mapping a GPU accelerated video wall to Web Browser session container with "Direct Sync" feature enabled may not work (13364)

• Atrust m321 zero client devices does not work when Direct Sync is enabled (13355)

Workaround: Disable the "Direct Sync" feature when using these devices

• Audio does not start cleanly on displays playing Signage and RTSP content (13305)

• Avoid opening Control Center via multiple browser windows (13294)

• Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)

Workaround: Use web browser (chrome or firefox) to access Control Center

• Network zero clients playing video with sound may freeze after few hours (13258)

• Control Center may not reflect correct network settings when system is configured using DHCP (12950)

• Webcams connected to Network zero-client for video capturing are not supported (12939)

• Stations mapped to Video Capture session container may take some time to start (12895)

• GPU-Accelerated video walls do not support mirroring (12828)

• Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)

• Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)

• Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)

Workaround: Contact your Userful representative to confirm the status of your extended support license

• Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)

• Same user logged in on multiple stations cannot output sound correctly (11672)

• DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)

Workaround: Use an SMSC-based zero-client for video demanding applications

• The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)

Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center

• SMSC networked zero clients connected to fast ethernet switch may get a black screen when changing session containers (12005)

Workaround: Use a Gigabit Switch on all zero-clients and Userful host network connections

• When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)

• Blackmagic session container lists down resolutions not supported by the hardware (10870)

Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.

• HDMI audio is not supported for Blackmagic DeckLink capture cards (10896)

• Images larger than 10800 x 8552 pixels may not display correctly (10769)

• Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)

Workaround: Use DVI monitors only on the Atrust m321

• Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout

Workaround: Delete the Artistic Layout configuration and create a new video wall

• Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station