Difference between revisions of "Docs/Known Issues"

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{{Public Support Wiki }}
{{Public Support Wiki }}
{{DISPLAYTITLE: Userful: Known Issues
{{DISPLAYTITLE: Userful&trade;: Known Issues

Revision as of 17:12, 25 August 2016

Copyright © 2016 Userful Corporation. All rights reserved.
(Updated 2016.08.25)

To return to the main documentation page, Click Here.

Known Issues

Following are the known issues with the latest release of Userful™.

  • Stations mapped to Linux Desktop playing youtube videos may have playback issues (13412)
Workaround: Disabling "Use Hardware Acceleration when available" option under web browser settings fixes the problem
  • DVD Player session container fails with Nvidia Offload support (13387)
Workaround: Disable Nvidia Offload support when using DVD Player session container
  • Switching zones between different session containers with Direct Sync enabled may restart the existing video wall (13384)
  • Broadcast alerts and Show Station ID will not function when Direct Sync is enabled (13370)
  • Mapping a GPU accelerated video wall to Web Browser session container with "Direct Sync" feature enabled may not work (13364)
  • Atrust m321 zero client devices does not work when Direct Sync is enabled (13355)
Workaround: Disable the "Direct Sync" feature when using these devices
  • Audio does not start cleanly on displays playing Signage and RTSP content (13305)
  • Avoid opening Control Center via multiple browser windows (13294)
  • Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
Workaround: Use web browser (chrome or firefox) to open Control Center
  • Network zero clients playing video with sound may freeze after few hours (13258)
  • Control Center may not reflect correct network settings when system is configured using DHCP (12950)
  • Webcams connected to Network zero-client for video capturing are not supported (12939)
  • Stations mapped to Video Capture session container may take some time to start (12895)
  • GPU-Accelerated video walls do not support mirroring (12828)
  • Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
  • Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
  • Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
Workaround: Contact your Userful representative to confirm the status of your extended support license
  • Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
  • Same user logged in on multiple stations cannot output sound correctly (11672)
  • DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
Workaround: Use an SMSC-based zero-client for video demanding applications
  • The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
  • SMSC networked zero clients connected to fast ethernet switch may get a black screen when changing session containers (12005)
Workaround: Use a Gigabit Switch on all zero-clients and Userful host network connections
  • When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
  • Blackmagic session container lists down resolutions not supported by the hardware (10870)
Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
  • HDMI audio is not supported for Blackmagic DeckLink capture cards (10896)
  • Images larger than 10800 x 8552 pixels may not display correctly (10769)
  • Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
Workaround: Use DVI monitors only on the Atrust m321
  • Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
Workaround: Delete the Artistic Layout configuration and create a new video wall
  • Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station