Difference between revisions of "Docs/Known Issues"
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* Touchscreen may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164) | * Touchscreen may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164) | ||
| − | * Deleting a video wall with display | + | * Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134) |
: Workaround: Remap video wall to a different source | : Workaround: Remap video wall to a different source | ||
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* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052) | * New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052) | ||
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* Rebooting the system may change the configured display resolution to preferred resolution (14988) | * Rebooting the system may change the configured display resolution to preferred resolution (14988) | ||
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* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169) | * Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169) | ||
: Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server | : Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server | ||
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* Playing signage content over stand-alone 1080p display may result in video stuttering (14077) | * Playing signage content over stand-alone 1080p display may result in video stuttering (14077) | ||
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* Mapping multiple displays to Video Capture source may cause kernel panic (13933) | * Mapping multiple displays to Video Capture source may cause kernel panic (13933) | ||
: Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source | : Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source | ||
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* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412) | * Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412) | ||
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* DVD Player source fails with Nvidia Offload support (13387) | * DVD Player source fails with Nvidia Offload support (13387) | ||
: Workaround: Disable Nvidia Offload support when using DVD Player source | : Workaround: Disable Nvidia Offload support when using DVD Player source | ||
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* Webcams connected to Network zero-client for video capturing are not supported (12939) | * Webcams connected to Network zero-client for video capturing are not supported (12939) | ||
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* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116) | * Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116) | ||
: Workaround: Contact your Userful representative to confirm the status of your extended support license | : Workaround: Contact your Userful representative to confirm the status of your extended support license | ||
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* The Same user logged in on multiple displays cannot output sound correctly (11672) | * The Same user logged in on multiple displays cannot output sound correctly (11672) | ||
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* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150) | * When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150) | ||
: Workaround: This is a cosmetic issue and would not affect any functionality | : Workaround: This is a cosmetic issue and would not affect any functionality | ||
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* Blackmagic source lists down resolutions not supported by the hardware (10870) | * Blackmagic source lists down resolutions not supported by the hardware (10870) | ||
Revision as of 02:32, 14 December 2017
Copyright © 2017 Userful Corporation. All rights reserved.
(Updated 2017.12.14)
To return to the main documentation page, Click Here.
Known Issues
Following are the known issues with the latest release of Userful™
- Mirror Group does not support audio for video walls and displays mapped to non-interactive source (15305)
- Powering-off inactive displays after the time specified may not work for the displays mapped to Web Browser source (15181)
- Touchscreen may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164)
- Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
- Workaround: Remap video wall to a different source
- Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled; and Rotating an onboard display playing signage content may show white screen when Nvidia Offload Support is disabled (15063)
- Workaround: Use onboard display only for system administrator tasks
- New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
- Rebooting the system may change the configured display resolution to preferred resolution (14988)
- Clicking Stop button through Source Switcher may not show welcome screen (14887)
- Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
- Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
- Workaround: Select different control displays for the overlapped video wall zones
- Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
- Workaround: Change the color space of the PC
- Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video (14250)
- If the last played video wall zone contains a display, which is the control display of other zones:
- Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
- Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
- Workaround: Control display of a video wall zone should not be the part of the other video wall zone
- Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
- Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
- Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
- Workaround: Lower the bit-rate of the video
- Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
- Mapping multiple displays to Video Capture source may cause kernel panic (13933)
- Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
- Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
- Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
- DVD Player source fails with Nvidia Offload support (13387)
- Workaround: Disable Nvidia Offload support when using DVD Player source
- Webcams connected to Network zero-client for video capturing are not supported (12939)
- GPU-Accelerated video walls do not support mirroring (12828)
- Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
- Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
- Workaround: Contact your Userful representative to confirm the status of your extended support license
- The Same user logged in on multiple displays cannot output sound correctly (11672)
- Workaround: Use "AutoLogin" source for multiple sessions
- DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
- Workaround: Use an SMSC-based zero-client for video demanding applications
- The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
- Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
- SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
- Workaround: Use a Gigabit Switch for the zero clients and the Userful host
- When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
- Workaround: This is a cosmetic issue and would not affect any functionality
- Blackmagic source lists down resolutions not supported by the hardware (10870)
- Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
- Images larger than 10800 x 8552 pixels may not display correctly (10769)
- Workaround: Increase the slideshow time interval based upon the time required to load the image file
- Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
- Workaround: Use DVI monitors with Atrust m321 zero client device
- Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)
