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| | {{DISPLAYTITLE: Userful™: Known Issues | | {{DISPLAYTITLE: Userful™: Known Issues |
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| − | {{CopyrightNotice}} | + | {{CopyrightNotice|{{CURRENTYEAR}}}} |
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| | </noinclude> | | </noinclude> |
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| | ==Known Issues== | | ==Known Issues== |
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| − | '''Following are the known issues with the release of Userful™ 9.1.2 ''' | + | <br> |
| − | | + | {|{{Notes}} |
| − | * Rebooting the system may change the configured display resolution to preferred resolution (14988)
| + | | |
| − | | + | '''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br> |
| − | * Clicking ''Stop'' button through Source Switcher UI may not show welcome screen if it is ON under <tt> Control Center > Mapping </tt> (14887)
| + | |} |
| − | <!--: Workaround: Disable Welcome Screen under <tt> Control Center > Mapping </tt> -->
| + | <br> |
| − | | |
| − | * Reconnecting the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
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| − | | |
| − | * If two overlapped video wall zones share the same control display, the video wall playback may encounter problem (14319)
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| − | : Workaround: Select different control displays for the overlapped video wall zones
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| − | | |
| − | * Capturing a PC with color space set to RGB may show artifacts mostly visible with text on the display (14308)
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| − | : Workaround: Change the color space of the PC
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| − | | |
| − | * Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video (14250)
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| − | | |
| − | * If the last played video wall zone contains a display, which is the control display of other zones:
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| − | :* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
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| − | :* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
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| − | : Workaround: Control display of a video wall zone should not be the part of the other video wall zone
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| − | | |
| − | * Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
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| − | : Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
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| − | | |
| − | * Transitioning from Video Capture source to Signage Player source may result in loss of audio while using Source Switcher or Preset Switcher (14163)
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| − | | |
| − | * Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
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| − | : Workaround: Lower the bit-rate of the video
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| − | | |
| − | * Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
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| − | | |
| − | * Mapping multiple displays to Video Capture source may cause kernel panic (13933)
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| − | : Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
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| − | | |
| − | * Video wall Color Calibration will not work with Direct Sync enabled (13506)
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| − | | |
| − | * Switching zones between different sources with Direct Sync enabled may restart the existing video wall (13384)
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| − | | |
| − | * Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
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| − | : Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
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| − | | |
| − | * DVD Player source fails with Nvidia Offload support (13387)
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| − | : Workaround: Disable Nvidia Offload support when using DVD Player source
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| − | | |
| − | * Broadcast alerts and Show ID's will not function when Direct Sync is enabled (13370)
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| − | | |
| − | * Transitioning from Video Capture source to other source may result in loss of audio (13305)
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| − | : Workaround: Assign the video wall or display to a different Signage Player source and then assign it back to the intended source
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| − | | |
| − | * Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
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| − | : Workaround: Use web browser (chrome or firefox) to access Control Center
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| − | | |
| − | * Control Center may not reflect correct network settings when system is configured using DHCP (12950)
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| − | | |
| − | * Webcams connected to Network zero-client for video capturing are not supported (12939)
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| − | | |
| − | * GPU-Accelerated video walls do not support mirroring (12828)
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| − | | |
| − | * Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
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| − | | |
| − | * Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
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| − | | |
| − | * Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
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| − | : Workaround: Contact your Userful representative to confirm the status of your extended support license
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| − | | |
| − | * Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
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| − | | |
| − | * The Same user logged in on multiple displays cannot output sound correctly (11672)
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| − | : Workaround: Use "AutoLogin" source for multiple sessions
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| − | | |
| − | * DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
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| − | : Workaround: Use an SMSC-based zero-client for video demanding applications
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| − | | |
| − | * The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
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| − | : Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
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| − | | |
| − | * SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
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| − | : Workaround: Use a Gigabit Switch for the zero clients and the Userful host
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| − | | |
| − | * When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
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| − | : Workaround: This is a cosmetic issue and would not affect any functionality
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| − | | |
| − | * Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout (10883)
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| − | : Workaround: Delete the Artistic Layout configuration and create a new video wall
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| − | | |
| − | * Blackmagic source lists down resolutions not supported by the hardware (10870)
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| − | : Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
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| − | | |
| − | * Images larger than 10800 x 8552 pixels may not display correctly (10769)
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| − | : Workaround: Increase the slideshow time interval based upon the time required to load the image file
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| − | | |
| − | * Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
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| − | : Workaround: Use DVI monitors with Atrust m321 zero client device
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| − | | |
| − | * Mapping a GPU-Accelerated Video Wall to supported sources disables onboard display (10598)
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| | <noinclude> | | <noinclude> |
