Difference between revisions of "Docs/Known Issues"

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==Known Issues==
 
==Known Issues==
  
'''The following are the known issues with the latest release of Userful software'''
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{|{{Notes}}
* Report a Problem is unable to complete sending of log file details to Userful support (19895)
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'''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br>
* Mirror group feature for the Command and Control source is not supported (19824)
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* Network Streamer source with an RTSP stream might freeze after several hours of playback (17815)
 
 
 
* Adding or removing displays quickly while calibrating video wall may freeze the displays (17887)
 
: <font color="green">'''Workaround:''' Wait until the calibration image appears on all the displays or Go to Support > Restart Displays or Reboot System</font>
 
 
 
* ''Power-off inactive displays'' after the time specified may not work for displays playing Web Browser content (15181)
 
 
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
 
 
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
 
:<font color="green">'''Workaround:''' Select different control displays for the overlapped video wall zones</font>
 
 
 
* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
 
:<font color="green">'''Workaround:''' Change the color space of the PC</font>
 
 
 
* If the last played video wall zone contains a display, which is the control display of other zones:
 
:* Playing/Stopping the last played video wall zone will restart the content playback on the previously played zone (14189)
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
 
:<font color="green">'''Workaround:''' Control display of a video wall zone should not be the part of the other video wall zone</font>
 
 
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
:<font color="green">'''Workaround:''' Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server</font>
 
 
 
* DVD Player source fails with Nvidia Offload support (13387)
 
:<font color="green">'''Workaround:''' Disable Nvidia Offload support when using DVD Player source</font>
 
 
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
 
 
 
* GPU-Accelerated video walls do not support mirroring (12828)
 
 
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
:<font color="green">'''Workaround:''' Use "AutoLogin" source for multiple sessions</font>
 
 
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
:<font color="green">'''Workaround:''' Unlock or disable the screensaver, then press Show ID's button in Control Center</font>
 
 
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
:<font color="green">'''Workaround:''' Increase the slideshow time interval based upon the time required to load the image file </font>
 
  
 
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Latest revision as of 17:15, 10 February 2021


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(Updated 2021.02.10)



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Known Issues


Note: This page has been moved to our new Support Portal - see it here!