Difference between revisions of "Docs/Known Issues"

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==Known Issues==
 
==Known Issues==
  
'''Following are the known issues with the latest release of Userful software'''
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{|{{Notes}}
* Session Length may show blank value under Session Details dialog window (17196)
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: <font color="green">'''Workaround:''' Reboot Userful server</font>
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'''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br>
 
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* Multi-Window and Picture-In-Picture source will play Web Browser content on the video wall at 24fps (17119)
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* Rise Vision source may not play the content if there is an image or video file in the presentation (17094)
 
 
 
* Mouse over the Panel Icons under Cloud Desktop may not show the program name (17007)
 
 
 
* Starting the video wall playback after quickly closing video wall calibration window by pressing "OK" may still show the calibration window (16512)
 
:<font color="green">'''Workaround:''' Stop and then again play the video wall </font>
 
 
 
* Stopping and then playing video wall after quickly closing video wall calibration window may cause display IDs to remain on the screen (16512)
 
:<font color="green">'''Workaround:''' Click "Show IDs" button to remove the display IDs</font>
 
 
 
* Mirror Group may not support audio for video walls or displays playing non-interactive content (15305)
 
 
 
* ''Power-off inactive displays'' after the time specified may not work for displays playing Web Browser content (15181)
 
 
 
* Touch may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164)
 
 
 
* Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
 
:<font color="green">'''Workaround:''' Select different control display for video wall and mirror group</font>
 
 
 
* Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled (15063)
 
:<font color="green">'''Workaround:''' Use onboard display '''only''' for system administrator tasks </font>
 
 
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
 
 
 
* Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
 
 
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
 
:<font color="green">'''Workaround:''' Select different control displays for the overlapped video wall zones</font>
 
 
 
* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
 
:<font color="green">'''Workaround:''' Change the color space of the PC</font>
 
 
 
* Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video through PADS4 Viewer (14250)
 
 
 
* If the last played video wall zone contains a display, which is the control display of other zones:
 
:* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
 
:<font color="green">'''Workaround:''' Control display of a video wall zone should not be the part of the other video wall zone</font>
 
 
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
:<font color="green">'''Workaround:''' Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server</font>
 
 
 
* Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
 
:<font color="green">'''Workaround:''' Lower the bit-rate of the video</font>
 
 
 
* Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
 
 
 
* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
 
:<font color="green">'''Workaround:''' Disable "Use Hardware Acceleration when available" option under Web Browser settings </font>
 
 
 
* DVD Player source fails with Nvidia Offload support (13387)
 
:<font color="green">'''Workaround:''' Disable Nvidia Offload support when using DVD Player source</font>
 
 
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
 
 
 
* GPU-Accelerated video walls do not support mirroring (12828)
 
 
 
* Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
 
 
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
 
:<font color="green">'''Workaround:''' Contact your Userful representative to confirm the status of your extended support license</font>
 
 
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
:<font color="green">'''Workaround:''' Use "AutoLogin" source for multiple sessions</font>
 
 
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
 
:<font color="green">'''Workaround:''' Use an SMSC-based zero-client for video demanding applications </font>
 
 
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
:<font color="green">'''Workaround:''' Unlock or disable the screensaver, then press Show ID's button in Control Center</font>
 
 
 
* SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
 
:<font color="green">'''Workaround:''' Use a Gigabit Switch for the zero clients and the Userful host </font>
 
 
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
 
:<font color="green">'''Workaround:''' This is a cosmetic issue and would not affect any functionality</font>
 
 
 
* Blackmagic source lists down resolutions not supported by the hardware (10870)
 
:<font color="green">'''Workaround:''' Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.</font>
 
 
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
:<font color="green">'''Workaround:''' Increase the slideshow time interval based upon the time required to load the image file </font>
 
 
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
 
:<font color="green">'''Workaround:''' Use DVI monitors with Atrust m321 zero client device </font>
 
 
 
* Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)
 
  
 
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Latest revision as of 17:15, 10 February 2021


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(Updated 2021.02.10)



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Known Issues


Note: This page has been moved to our new Support Portal - see it here!