Difference between revisions of "Docs/Known Issues"

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==Known Issues==
 
==Known Issues==
  
'''Following are the known issues with the release of Userful&trade; 9.6 '''
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{|{{Notes}}
* Assigning multiple displays to a Signage source playing image files may cause video wall instability if Nvidia Support is enabled (15686)
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: Workaround: Disable Nvidia Offload Support
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'''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br>
 
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* Mirror Group does not support audio for video walls and displays mapped to non-interactive source (15305)
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* Powering-off inactive displays after the time specified may not work for the displays mapped to Web Browser source (15181)
 
 
 
* Touchscreen may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164)
 
 
 
* Deleting a video wall with display being the control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
 
: Workaround: Remap video wall to a different source
 
 
 
* Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled; and Rotating an onboard display playing signage content may show white screen when Nvidia Offload Support is disabled (15063)
 
: Workaround: Use onboard display '''only''' for system administrator tasks
 
 
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
 
 
 
* Dragging the unmaximized chrome window inside Interactive Viewer may disconnect the videowall session mapped to an indirect source (14995)
 
 
 
* Rebooting the system may change the configured display resolution to preferred resolution (14988)
 
 
 
* Clicking ''Stop'' button through Source Switcher may not show welcome screen (14887)
 
<!--: Workaround: Disable Welcome Screen under <tt> Control Center > Mapping </tt> -->
 
 
 
* Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
 
 
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
 
: Workaround: Select different control displays for the overlapped video wall zones
 
 
 
* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
 
: Workaround: Change the color space of the PC
 
 
 
* Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video (14250)
 
 
 
* If the last played video wall zone contains a display, which is the control display of other zones:
 
:* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
 
: Workaround: Control display of a video wall zone should not be the part of the other video wall zone
 
 
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
: Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
 
 
 
* Transitioning from Video Capture source to Signage Player source may result in loss of audio while using Source Switcher or Preset Switcher (14163)
 
 
 
* Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
 
: Workaround: Lower the bit-rate of the video
 
 
 
* Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
 
 
 
* Mapping multiple displays to Video Capture source may cause kernel panic (13933)
 
: Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
 
 
 
* Switching zones between different sources with Direct Sync enabled may restart the existing video wall (13384)
 
 
 
* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
 
: Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
 
 
 
* DVD Player source fails with Nvidia Offload support (13387)
 
: Workaround: Disable Nvidia Offload support when using DVD Player source
 
 
 
* Transitioning from Video Capture source to other source may result in loss of audio (13305)
 
: Workaround: Assign the video wall or display to a different Signage Player source and then assign it back to the intended source
 
 
 
* Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
 
: Workaround: Use web browser (chrome or firefox) to access Control Center
 
 
 
* Control Center may not reflect correct network settings when system is configured using DHCP (12950)
 
 
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
 
 
 
* GPU-Accelerated video walls do not support mirroring (12828)
 
 
 
* Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
 
 
 
* Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
 
 
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
 
: Workaround: Contact your Userful representative to confirm the status of your extended support license
 
 
 
* Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
 
 
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
: Workaround: Use "AutoLogin" source for multiple sessions
 
 
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
 
: Workaround: Use an SMSC-based zero-client for video demanding applications
 
 
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
: Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
 
 
 
* SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
 
: Workaround: Use a Gigabit Switch for the zero clients and the Userful host
 
 
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
 
: Workaround: This is a cosmetic issue and would not affect any functionality
 
 
 
* Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout (10883)
 
: Workaround: Delete the Artistic Layout configuration and create a new video wall
 
 
 
* Blackmagic source lists down resolutions not supported by the hardware (10870)
 
: Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
 
 
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
: Workaround: Increase the slideshow time interval based upon the time required to load the image file
 
 
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
 
: Workaround: Use DVI monitors with Atrust m321 zero client device
 
 
 
* Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)
 
  
 
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Latest revision as of 17:15, 10 February 2021


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(Updated 2021.02.10)



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Known Issues


Note: This page has been moved to our new Support Portal - see it here!