Difference between revisions of "Docs/Known Issues"

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==Known Issues==
 
==Known Issues==
  
'''Following are the known issues with the release of Userful&trade; 9.0 '''
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* Switching overlapped video wall zones through Source Switcher may not update the content on displays (14708)
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: Workaround: Avoid switching between overlapped video wall zones through Source Switcher
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'''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br>
 
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* Userful&trade; recommends to capture no more than 10 concurrent external sources using Blackmagic capture card(s) from one system (14617)
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* If two overlapped video wall zones share the same control display, the video wall playback may encounter problem (14319)
 
: Workaround: Select different control displays for the overlapped video wall zones
 
 
 
* Capturing a PC with color space set to RGB may show artifacts mostly visible with text on the display (14308)
 
: Workaround: Change the color space of the PC
 
 
 
* Switching of video wall zones to different sources may lead to system instability with Entry-Level Appliance (14196)
 
: Workaround: Entry-Level Appliance is recommended only for smaller deployments playing signage content.
 
 
 
* If the last played video wall zone contains a display, which is the control display of other zones:
 
:* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
 
: Workaround: Control display of a video wall zone should not be the part of the other video wall zone
 
 
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
: Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
 
 
 
* Transitioning from Video Capture source to Signage Player source may result in loss of audio while using Source Switcher or Preset Switcher (14163)
 
 
 
* Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
 
: Workaround: Lower the bit-rate of the video
 
 
 
* Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
 
 
 
* Mapping multiple displays to Video Capture source may cause kernel panic (13933)
 
: Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
 
 
 
* Switching zones between different sources with Direct Sync enabled may restart the existing video wall (13384)
 
 
 
* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
 
: Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
 
 
 
* DVD Player source fails with Nvidia Offload support (13387)
 
: Workaround: Disable Nvidia Offload support when using DVD Player source
 
 
 
* Broadcast alerts and Show ID's will not function when Direct Sync is enabled (13370)
 
 
 
* Transitioning from Video Capture source to other source may result in loss of audio (13305)
 
: Workaround: Assign the video wall or display to a different Signage Player source and then assign it back to the intended source
 
 
 
* Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
 
: Workaround: Use web browser (chrome or firefox) to access Control Center
 
 
 
* Control Center may not reflect correct network settings when system is configured using DHCP (12950)
 
 
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
 
 
 
* GPU-Accelerated video walls do not support mirroring (12828)
 
 
 
* Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
 
 
 
* Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
 
 
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
 
: Workaround: Contact your Userful representative to confirm the status of your extended support license
 
 
 
* Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
 
 
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
: Workaround: Use "AutoLogin" source for multiple sessions
 
 
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
 
: Workaround: Use an SMSC-based zero-client for video demanding applications
 
 
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
: Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
 
 
 
* SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
 
: Workaround: Use a Gigabit Switch for the zero clients and the Userful host
 
 
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
 
: Workaround: This is a cosmetic issue and would not affect any functionality
 
 
 
* Blackmagic source lists down resolutions not supported by the hardware (10870)
 
: Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
 
 
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
: Workaround: Increase the slideshow time interval based upon the time required to load the image file
 
 
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
 
: Workaround: Use DVI monitors with Atrust m321 zero client device
 
 
 
* Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
 
: Workaround: Delete the Artistic Layout configuration and create a new video wall
 
 
 
* Mapping a GPU-Accelerated Video Wall to supported sources disables onboard display
 
  
 
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Latest revision as of 17:15, 10 February 2021


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(Updated 2021.02.10)



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Known Issues


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