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| | {{DISPLAYTITLE: Userful™: Known Issues | | {{DISPLAYTITLE: Userful™: Known Issues |
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| − | {{CopyrightNotice|{{REVISIONYEAR}}}} | + | {{CopyrightNotice|{{CURRENTYEAR}}}} |
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| | ==Known Issues== | | ==Known Issues== |
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| − | '''Following are the known issues with the release of Userful™ 8.8 ''' | + | <br> |
| − | | + | {|{{Notes}} |
| − | * Video wall assigned to Linux Desktop session container under welcome screen(with no other session container) shows error on deleting the session container (14219)
| + | | |
| − | : Workaround: Move Linux Desktop session container to other session container before deleting
| + | '''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br> |
| − | | + | |} |
| − | * Playing web content over video wall zone will stop the web content playback on other zone sharing the same control station (14189)
| + | <br> |
| − | | |
| − | * Playing signage content on the overlapping zones, the zone that is played last will get the sound if they are sharing the same control station with Sound Output enabled (14189)
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| − | : Workaround: Assign different control station for all the zones
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| − | | |
| − | * Changing static address of a NIC that has a DHCP server assigned to it , does not update the DHCP settings (14169)
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| − | : Workaround: Disable the DHCP server when changing addresses, wait until the UCC acknowledges that DHCP is fully offline and then enable the DHCP server
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| − | | |
| − | * Changing the DHCP settings under Control Center > System Operations > Network Settings takes several seconds to take effect (14167)
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| − | | |
| − | * Transitioning from Video Capture session container to Signage Player session container may result in loss of audio while using Preset Settings feature (14163)
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| − | | |
| − | * Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
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| − | * Stopping the overlapping zone that is played latest show white screen on the overlapped stations of the video wall zone (14058)
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| − | | |
| − | * Resetting zero client devices restarts the video on all other stations if there are two or more stations both playing signage content with DirectSync disabled (14034)
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| − | | |
| − | * Mapping multiple stations to Video Capture session container may cause kernel panic (13933)
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| − | : Workaround: Enable "Mirror Groups" when you map multiple stations to Video Capture session container
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| − | | |
| − | * Switching zones between different session containers with Direct Sync enabled may restart the existing video wall (13384)
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| − | | |
| − | * Stations mapped to Linux Desktop playing youtube videos may have playback issues (13412)
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| − | : Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
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| − | | |
| − | * DVD Player session container fails with Nvidia Offload support (13387)
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| − | : Workaround: Disable Nvidia Offload support when using DVD Player session container
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| − | | |
| − | * Broadcast alerts and Show Station ID will not function when Direct Sync is enabled (13370)
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| − | | |
| − | * Transitioning from Video Capture session container to other session container may result in loss of audio (13305)
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| − | : Workaround: Assign the video wall or display to a different Signage Player session container and then assign it back to the intended session container
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| − | | |
| − | * Avoid opening Control Center via multiple browser windows (13294)
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| − | | |
| − | * Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
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| − | : Workaround: Use web browser (chrome or firefox) to access Control Center | |
| − | | |
| − | * Control Center may not reflect correct network settings when system is configured using DHCP (12950)
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| − | | |
| − | * Webcams connected to Network zero-client for video capturing are not supported (12939)
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| − | | |
| − | * GPU-Accelerated video walls do not support mirroring (12828)
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| − | | |
| − | * Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
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| − | | |
| − | * Plugin/out of USB hub from an Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
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| − | | |
| − | * Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
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| − | : Workaround: Contact your Userful representative to confirm the status of your extended support license
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| − | | |
| − | * Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
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| − | | |
| − | * The Same user logged in on multiple stations cannot output sound correctly (11672)
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| − | : Workaround: Use "AutoLogin" session container for multiple sessions
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| − | | |
| − | * DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
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| − | : Workaround: Use an SMSC-based zero-client for video demanding applications
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| − | | |
| − | * The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
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| − | : Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
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| − | | |
| − | * SMSC network zero clients connected to fast ethernet switch may get a black screen when changing session containers (12005)
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| − | : Workaround: Use a Gigabit Switch for the zero clients and the Userful host
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| − | | |
| − | * When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
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| − | : Workaround: This is a cosmetic issue and would not affect any functionality
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| − | | |
| − | * Blackmagic session container lists down resolutions not supported by the hardware (10870)
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| − | : Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
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| − | | |
| − | * Images larger than 10800 x 8552 pixels may not display correctly (10769)
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| − | : Workaround: Increase the slideshow time interval based upon the time required to load the image file
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| − | | |
| − | * Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
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| − | : Workaround: Use DVI monitors with Atrust m321 zero client device
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| − | | |
| − | * Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
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| − | : Workaround: Delete the Artistic Layout configuration and create a new video wall
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| − | | |
| − | * Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station
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| | <noinclude> | | <noinclude> |
