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| | {{DISPLAYTITLE: Userful™: Known Issues | | {{DISPLAYTITLE: Userful™: Known Issues |
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| − | {{CopyrightNotice|{{REVISIONYEAR}}}} | + | {{CopyrightNotice|{{CURRENTYEAR}}}} |
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| | </noinclude> | | </noinclude> |
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| | ==Known Issues== | | ==Known Issues== |
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| − | '''Following are the known issues with the latest release of Userful™.''' | + | <br> |
| − | | + | {|{{Notes}} |
| − | * Stations mapped to Linux Desktop playing youtube videos may have playback issues (13412)
| + | | |
| − | : Workaround: Disabling "Use Hardware Acceleration when available" option under web browser settings fixes the problem
| + | '''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br> |
| − | | + | |} |
| − | * DVD Player session container fails with Nvidia Offload support (13387)
| + | <br> |
| − | : Workaround: Disable Nvidia Offload support when using DVD Player session container
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| − | | |
| − | * Switching zones between different session containers with Direct Sync enabled may restart the existing video wall (13384)
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| − | | |
| − | * Broadcast alerts and Show Station ID will not function when Direct Sync is enabled (13370)
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| − | | |
| − | * Mapping a GPU accelerated video wall to Web Browser session container with "Direct Sync" feature enabled may not work (13364)
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| − | * Atrust m321 zero client devices does not work when Direct Sync is enabled (13355)
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| − | : Workaround: Disable the "Direct Sync" feature when using these devices
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| − | | |
| − | * Audio does not start cleanly on displays playing Signage and RTSP content (13305)
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| − | | |
| − | * Avoid opening Control Center via multiple browser windows (13294)
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| − | | |
| − | * Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
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| − | : Workaround: Use web browser (chrome or firefox) to open Control Center | |
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| − | * Network zero clients playing video with sound may freeze after few hours (13258)
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| − | | |
| − | * Control Center may not reflect correct network settings when system is configured using DHCP (12950)
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| − | | |
| − | * Webcams connected to Network zero-client for video capturing are not supported (12939)
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| − | | |
| − | * Stations mapped to Video Capture session container may take some time to start (12895)
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| − | * GPU-Accelerated video walls do not support mirroring (12828)
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| − | | |
| − | * Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
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| − | | |
| − | * Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
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| − | | |
| − | * Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
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| − | : Workaround: Contact your Userful representative to confirm the status of your extended support license
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| − | | |
| − | * Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
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| − | | |
| − | * Same user logged in on multiple stations cannot output sound correctly (11672)
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| − | | |
| − | * DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
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| − | : Workaround: Use an SMSC-based zero-client for video demanding applications
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| − | | |
| − | * The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
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| − | : Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
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| − | | |
| − | * SMSC networked zero clients connected to fast ethernet switch may get a black screen when changing session containers (12005)
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| − | : Workaround: Use a Gigabit Switch on all zero-clients and Userful host network connections
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| − | | |
| − | * When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
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| − | | |
| − | * Blackmagic session container lists down resolutions not supported by the hardware (10870)
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| − | : Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
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| − | | |
| − | * HDMI audio is not supported for Blackmagic DeckLink capture cards (10896)
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| − | | |
| − | * Images larger than 10800 x 8552 pixels may not display correctly (10769)
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| − | | |
| − | * Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
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| − | : Workaround: Use DVI monitors only on the Atrust m321
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| − | | |
| − | * Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
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| − | : Workaround: Delete the Artistic Layout configuration and create a new video wall
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| − | | |
| − | * Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station
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| | <noinclude> | | <noinclude> |
