Difference between revisions of "Docs/Known Issues"

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==Known Issues==
 
==Known Issues==
  
'''Following are the known issues with the latest release of Userful&trade;.'''
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* Stations mapped to Linux Desktop playing youtube videos may have playback issues (13412)
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: Workaround: Disabling "Use Hardware Acceleration when available" option under web browser settings fixes the problem
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'''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br>
 
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* DVD Player session container fails with Nvidia Offload support (13387)
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: Workaround: Disable Nvidia Offload support when using DVD Player session container
 
 
 
* Switching zones between different session containers with Direct Sync enabled may restart the existing video wall (13384)
 
 
 
* Broadcast alerts and Show Station ID will not function when Direct Sync is enabled (13370)
 
 
 
* Mapping a GPU accelerated video wall to Web Browser session container with "Direct Sync" feature enabled may not work (13364)
 
 
 
* Atrust m321 zero client devices does not work when Direct Sync is enabled (13355)
 
: Workaround: Disable the "Direct Sync" feature when using these devices
 
 
 
* Audio does not start cleanly on displays playing Signage and RTSP content (13305)
 
 
 
* Avoid opening Control Center via multiple browser windows (13294)
 
 
 
* Manage Licensing > Backup License option does not work with Stand-alone Userful Control Center (13266)
 
: Workaround: Use web browser (chrome or firefox) to open Control Center
 
 
 
* Network zero clients playing video with sound may freeze after few hours (13258)
 
 
 
* Control Center may not reflect correct network settings when system is configured using DHCP (12950)
 
 
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
 
 
 
* Stations mapped to Video Capture session container may take some time to start (12895)
 
 
 
* GPU-Accelerated video walls do not support mirroring (12828)
 
 
 
* Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
 
 
 
* Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
 
 
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
 
: Workaround: Contact your Userful representative to confirm the status of your extended support license
 
 
 
* Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
 
 
 
* Same user logged in on multiple stations cannot output sound correctly (11672)
 
 
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
 
: Workaround: Use an SMSC-based zero-client for video demanding applications
 
 
 
* The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
 
: Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
 
 
 
* SMSC networked zero clients connected to fast ethernet switch may get a black screen when changing session containers (12005)
 
: Workaround: Use a Gigabit Switch on all zero-clients and Userful host network connections
 
 
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
 
 
 
* Blackmagic session container lists down resolutions not supported by the hardware (10870)
 
: Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
 
 
 
* HDMI audio is not supported for Blackmagic DeckLink capture cards (10896)
 
 
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
 
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
 
: Workaround: Use DVI monitors only on the Atrust m321
 
 
 
* Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
 
: Workaround: Delete the Artistic Layout configuration and create a new video wall
 
 
 
* Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station
 
  
 
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Latest revision as of 17:15, 10 February 2021


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(Updated 2021.02.10)



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Known Issues


Note: This page has been moved to our new Support Portal - see it here!