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| | {{Public Support Wiki }} | | {{Public Support Wiki }} |
| − | {{DISPLAYTITLE: Userful: Known Issues | + | {{DISPLAYTITLE: Userful™: Known Issues |
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| − | {{CopyrightNotice|{{REVISIONYEAR}}}} | + | {{CopyrightNotice|{{CURRENTYEAR}}}} |
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| | ==Known Issues== | | ==Known Issues== |
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| − | '''Following are the known issues with the latest release of Userful™.''' | + | <br> |
| − | | + | {|{{Notes}} |
| − | * Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
| + | | |
| − | : Workaround: Delete the Artistic Layout configuration and create a new video wall
| + | '''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br> |
| − | | + | |} |
| − | * Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station
| + | <br> |
| − | | |
| − | * Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
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| − | : Workaround: Use DVI monitors only on the Atrust m321
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| − | | |
| − | * Images larger than 10800 x 8552 pixels may not display properly (10769)
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| − | : Workaround: Keep images smaller than 10800 pixels wide and 8552 pixels tall | |
| − | | |
| − | * Video wall Color Calibration does not work with host PC/server (10843)
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| − | | |
| − | * Color Calibration will not reapply after zero client is manually disconnected/reconnected (10861)
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| − | : Workaround: Restart or reset the zero client
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| − | | |
| − | * Blackmagic session container lists down resolutions not supported by the hardware (10870)
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| − | : Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
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| − | | |
| − | * HDMI audio is currently not supported for Blackmagic DeckLink capture cards (10896)
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| − | | |
| − | * Duplicate display IDs can show up in Rise Vision (CMS) interface (11029)
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| − | <!--* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)-->
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| − | * Inside Scaling on rotated Signage Player video walls does not scale properly (11178)
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| − | : Workaround: Use Outside Scaling
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| − | | |
| − | * The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
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| − | : Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
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| − | | |
| − | * DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
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| − | : Workaround: Use an SMSC-based zero-client for video demanding applications
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| − | | |
| − | * Same user logged in on multiple stations cannot output sound properly (11672)
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| − | | |
| − | * When calibrating a video wall, unrelated video walls will be shut down. This is required because the calibration process needs to be exclusive to the host PC/server (11868)
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| − | | |
| − | * Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
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| − | | |
| − | * Adding and removing a row in grid video wall can cause the video wall to miscalculate its sizes (11978)
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| − | : Workaround: Close and reopen the video wall calibration dialog to resolve. Note that running video walls are unaffected by this problem
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| − | | |
| − | * Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
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| − | : Workaround: This issue would be fixed in a future release.
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| − | | |
| − | * Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
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| − | : Workaround: Revert back to the normal resolution
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| − | | |
| − | * Login to Control Center may fail after system update (12664)
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| − | : Workaround: Open a new tab, clear the cache and login to Control Center
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| − | <!--
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| − | * Currently, H.264 format videos are not supported with Network Streamer > RTSP protocol (12782)
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| − | | |
| − | * Mirror Group feature is not supported with GPU Accelerated video walls running supported session containers (12828)
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| − | -->
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| − | | |
| − | * Stations mapped to Video Capture session container may take some time to start (12895)
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| − | | |
| − | * Webcams connected to Network zero-client devices for video capturing are not supported (12939)
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| − | : Use only USB zero client devices for connecting webcams
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| − | | |
| − | * Control Center may not reflect correct network settings when system is configured using DHCP (12950)
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