Difference between revisions of "Docs/Known Issues"

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{{Public Support Wiki }}
{{Public Support Wiki }}
{{DISPLAYTITLE: Userful: Known Issues
{{DISPLAYTITLE: Userful&trade;: Known Issues
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==Known Issues==
==Known Issues==
'''Following are the known issues with the latest release of Userful&trade;.'''
* Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout
: Workaround: Delete the Artistic Layout configuration and create a new video wall
'''Note:''' This page has been moved to our new Support Portal - [https://docs.userful.com/whats-new/release-notes/known-issues see it here!]<br>
* Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
: Workaround: Use DVI monitors only on the Atrust m321
* Images larger than 10800 x 8552 pixels may not display properly (10769)
: Workaround: Keep images smaller than 10800 pixels wide and 8552 pixels tall
* Video wall Color Calibration does not work with host PC/server (10843)
* Color Calibration will not reapply after zero client is manually disconnected/reconnected (10861)
: Workaround: Restart or reset the zero client
* Blackmagic session container lists down resolutions not supported by the hardware (10870)
: Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
* HDMI audio is currently not supported for Blackmagic DeckLink capture cards (10896)
* Duplicate display IDs can show up in Rise Vision (CMS) interface (11029)
<!--* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)-->
* Inside Scaling on rotated Signage Player video walls does not scale properly (11178)
: Workaround: Use Outside Scaling
* The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)
: Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
: Workaround: Use an SMSC-based zero-client for video demanding applications
* Same user logged in on multiple stations cannot output sound properly (11672)
* When calibrating a video wall, unrelated video walls will be shut down. This is required because the calibration process needs to be exclusive to the host PC/server (11868)
* Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)
* Adding and removing a row in grid video wall can cause the video wall to miscalculate its sizes (11978)
: Workaround: Close and reopen the video wall calibration dialog to resolve. Note that running video walls are unaffected by this problem
* Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)
: Workaround: This issue would be fixed in a future release.
* Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)
: Workaround: Revert back to the normal resolution
* Login to Control Center may fail after system update (12664)
: Workaround: Open a new tab, clear the cache and login to Control Center
* Currently, H.264 format videos are not supported with Network Streamer > RTSP protocol (12782)
* Mirror Group feature is not supported with GPU Accelerated video walls running supported session containers (12828)
* Stations mapped to Video Capture session container may take some time to start (12895)
* Webcams connected to Network zero-client devices for video capturing are not supported (12939)
: Use only USB zero client devices for connecting webcams
* Control Center may not reflect correct network settings when system is configured using DHCP (12950)

Latest revision as of 17:15, 10 February 2021

Copyright © 2022 Userful Corporation. All rights reserved.
(Updated 2021.02.10)

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Known Issues

Note: This page has been moved to our new Support Portal - see it here!