Difference between revisions of "Docs/Known Issues"

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==Known Issues==
 
==Known Issues==
  
'''Following are the known issues with the latest release of Userful software'''
+
'''The following are the known issues with the latest release of Userful software'''
  
* Touch may not work with Tile Welcome Screen Configuration (18005)
+
* Report a Problem is unable to complete sending of log file details to Userful support (19895)
 +
 
 +
* Mirror group feature for the Command and Control source is not supported (19824)
 +
 
 +
* Network Streamer source with an RTSP stream might freeze after several hours of playback (17815)
  
 
* Adding or removing displays quickly while calibrating video wall may freeze the displays (17887)
 
* Adding or removing displays quickly while calibrating video wall may freeze the displays (17887)
 
: <font color="green">'''Workaround:''' Wait until the calibration image appears on all the displays or Go to Support > Restart Displays or Reboot System</font>
 
: <font color="green">'''Workaround:''' Wait until the calibration image appears on all the displays or Go to Support > Restart Displays or Reboot System</font>
 
 
* Session Length may show blank value under Session Details dialog window (17196)
 
: <font color="green">'''Workaround:''' Reboot Userful server</font>
 
 
* Multi-Window and Picture-In-Picture source will play Web Browser content on the video wall at 24fps (17119)
 
 
* Rise Vision source may not play the content if there is an image or video file in the presentation (17094)
 
 
* Mouse over the Panel Icons under Cloud Desktop may not show the program name (17007)
 
 
* Starting the video wall playback after quickly closing video wall calibration window by pressing "OK" may still show the calibration window (16512)
 
:<font color="green">'''Workaround:''' Stop and then again play the video wall </font>
 
 
* Stopping and then playing video wall after quickly closing video wall calibration window may cause display IDs to remain on the screen (16512)
 
:<font color="green">'''Workaround:''' Click "Show IDs" button to remove the display IDs</font>
 
 
* Mirror Group may not support audio for video walls or displays playing non-interactive content (15305)
 
  
 
* ''Power-off inactive displays'' after the time specified may not work for displays playing Web Browser content (15181)
 
* ''Power-off inactive displays'' after the time specified may not work for displays playing Web Browser content (15181)
 
* Touch may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164)
 
 
* Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
 
:<font color="green">'''Workaround:''' Select different control display for video wall and mirror group</font>
 
 
* Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled (15063)
 
:<font color="green">'''Workaround:''' Use onboard display '''only''' for system administrator tasks </font>
 
  
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
 
* Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
 
  
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
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* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
 
* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
 
:<font color="green">'''Workaround:''' Change the color space of the PC</font>
 
:<font color="green">'''Workaround:''' Change the color space of the PC</font>
 
* Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video through PADS4 Viewer (14250)
 
  
 
* If the last played video wall zone contains a display, which is the control display of other zones:
 
* If the last played video wall zone contains a display, which is the control display of other zones:
:* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
+
:* Playing/Stopping the last played video wall zone will restart the content playback on the previously played zone (14189)
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output  
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output  
 
:<font color="green">'''Workaround:''' Control display of a video wall zone should not be the part of the other video wall zone</font>
 
:<font color="green">'''Workaround:''' Control display of a video wall zone should not be the part of the other video wall zone</font>
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* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
:<font color="green">'''Workaround:''' Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server</font>
 
:<font color="green">'''Workaround:''' Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server</font>
 
* Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
 
:<font color="green">'''Workaround:''' Lower the bit-rate of the video</font>
 
 
* Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
 
 
* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
 
:<font color="green">'''Workaround:''' Disable "Use Hardware Acceleration when available" option under Web Browser settings </font>
 
  
 
* DVD Player source fails with Nvidia Offload support (13387)
 
* DVD Player source fails with Nvidia Offload support (13387)
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* GPU-Accelerated video walls do not support mirroring (12828)
 
* GPU-Accelerated video walls do not support mirroring (12828)
 
* Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
 
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
 
:<font color="green">'''Workaround:''' Contact your Userful representative to confirm the status of your extended support license</font>
 
  
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
:<font color="green">'''Workaround:''' Use "AutoLogin" source for multiple sessions</font>
 
:<font color="green">'''Workaround:''' Use "AutoLogin" source for multiple sessions</font>
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
 
:<font color="green">'''Workaround:''' Use an SMSC-based zero-client for video demanding applications </font>
 
  
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
:<font color="green">'''Workaround:''' Unlock or disable the screensaver, then press Show ID's button in Control Center</font>
 
:<font color="green">'''Workaround:''' Unlock or disable the screensaver, then press Show ID's button in Control Center</font>
 
* SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
 
:<font color="green">'''Workaround:''' Use a Gigabit Switch for the zero clients and the Userful host </font>
 
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
 
:<font color="green">'''Workaround:''' This is a cosmetic issue and would not affect any functionality</font>
 
 
* Blackmagic source lists down resolutions not supported by the hardware (10870)
 
:<font color="green">'''Workaround:''' Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.</font>
 
  
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
:<font color="green">'''Workaround:''' Increase the slideshow time interval based upon the time required to load the image file </font>
 
:<font color="green">'''Workaround:''' Increase the slideshow time interval based upon the time required to load the image file </font>
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
 
:<font color="green">'''Workaround:''' Use DVI monitors with Atrust m321 zero client device </font>
 
 
* Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)
 
  
 
<noinclude>
 
<noinclude>

Latest revision as of 22:54, 6 February 2020


Copyright © 2020 Userful Corporation. All rights reserved.
(Updated 2020.02.06)



To return to the main documentation page, Click Here.


Known Issues

The following are the known issues with the latest release of Userful software

  • Report a Problem is unable to complete sending of log file details to Userful support (19895)
  • Mirror group feature for the Command and Control source is not supported (19824)
  • Network Streamer source with an RTSP stream might freeze after several hours of playback (17815)
  • Adding or removing displays quickly while calibrating video wall may freeze the displays (17887)
Workaround: Wait until the calibration image appears on all the displays or Go to Support > Restart Displays or Reboot System
  • Power-off inactive displays after the time specified may not work for displays playing Web Browser content (15181)
  • New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
  • Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
Workaround: Select different control displays for the overlapped video wall zones
  • Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
Workaround: Change the color space of the PC
  • If the last played video wall zone contains a display, which is the control display of other zones:
  • Playing/Stopping the last played video wall zone will restart the content playback on the previously played zone (14189)
  • Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
Workaround: Control display of a video wall zone should not be the part of the other video wall zone
  • Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
  • DVD Player source fails with Nvidia Offload support (13387)
Workaround: Disable Nvidia Offload support when using DVD Player source
  • Webcams connected to Network zero-client for video capturing are not supported (12939)
  • GPU-Accelerated video walls do not support mirroring (12828)
  • The Same user logged in on multiple displays cannot output sound correctly (11672)
Workaround: Use "AutoLogin" source for multiple sessions
  • The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
  • Images larger than 10800 x 8552 pixels may not display correctly (10769)
Workaround: Increase the slideshow time interval based upon the time required to load the image file