Docs/Known Issues

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(Updated 2016.05.18)

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Known Issues

Following are the known issues with the latest release of Userful™.

• Once an Artistic Layout video wall is created and saved, you cannot switch it back to a Grid Layout

Workaround: Delete the Artistic Layout configuration and create a new video wall

• Mapping a GPU-Accelerated Video Wall to supported session containers disables onboard station

• Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)

Workaround: Use DVI monitors only on the Atrust m321

• Images larger than 10800 x 8552 pixels may not display properly (10769)

Workaround: Keep images smaller than 10800 pixels wide and 8552 pixels tall

• Video wall Color Calibration does not work with host PC/server (10843)

• Color Calibration will not reapply after zero client is manually disconnected/reconnected (10861)

Workaround: Restart or reset the zero client

• Blackmagic session container lists down resolutions not supported by the hardware (10870)

Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.

• HDMI audio is currently not supported for Blackmagic DeckLink capture cards (10896)

• Duplicate display IDs can show up in Rise Vision (CMS) interface (11029)
• Inside Scaling on rotated Signage Player video walls does not scale properly (11178)

Workaround: Use Outside Scaling

• The Show Station ID feature may not work on stations running a Linux Desktop which has been locked by the screensaver (11589)

Workaround: Unlock or disable the screensaver, then press Show Station IDs button in Control Center

• DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)

Workaround: Use an SMSC-based zero-client for video demanding applications

• Same user logged in on multiple stations cannot output sound properly (11672)

• When calibrating a video wall, unrelated video walls will be shut down. This is required because the calibration process needs to be exclusive to the host PC/server (11868)

• Using Blackmagic Design DeckLink Duo HDMI Capture card, transitions between HDMI capture sources can result in a flicker of 0.5 to 1.0 seconds (11918)

• Adding and removing a row in grid video wall can cause the video wall to miscalculate its sizes (11978)

Workaround: Close and reopen the video wall calibration dialog to resolve. Note that running video walls are unaffected by this problem

• Plugin/out of USB hub from a Atrust m321 zero-client device do not wake station from DPMS sleep (12181)

Workaround: This issue would be fixed in a future release.

• Lowering the display resolution of 1080p monitor to 640x480 may cause black screen (12562)

Workaround: Revert back to the normal resolution

• Login to Control Center may fail after system update (12664)

Workaround: Open a new tab, clear the cache and login to Control Center

• Stations mapped to Video Capture session container may take some time to start (12895)

• Webcams connected to Network zero-client devices for video capturing are not supported (12939)

Use only USB zero client devices for connecting webcams

• Control Center may not reflect correct network settings when system is configured using DHCP (12950)