Control Center: Managing Displays
Copyright © 2021 . All rights reserved.
To return to the main documentation page, Click Here.
Note: This page has been updated in our new Support Portal - try it here!
Network Receiver Devices, also called "Displays", use network cabling (e.g. Cat-5e or Cat-6a) to connect receiver devices to the Userful server. TCP/IP signals are used to communicate between the display and the Userful server; each receiver device has a unique hardware identifier, the MAC address, and also a standard IP address in the format (XXX.XXX.XXX.XXX).
The IP Address can be assigned dynamically or statically through the "Displays" section of the Control Center. The Control Center > Displays page also makes it easy to give user-friendly names and location tags to displays to make managing large numbers of displays easier. This page also highlights the receiver device's model, firmware version, and speed.
View All Displays
Displays page lists all the display devices, with a summary of information about each display. The icons show the display's status at-a-glance:
Assigning and Releasing Displays
Network receiver devices must be assigned to a Userful server to function. To the right of the display icons is the column of Check-box; displays can be assigned to or released from the Userful server with the checkboxes in that column. Once assigned the "Userful Server" column displays the
server name next to the assigned display.
Assign/Unassign individual displays
- To assign a display, click an empty checkbox (a check mark will appear), then click the "Apply" button
- To release a display, click a checked box (the check mark will disappear), then click the "Apply" button
Several displays can be assigned and/or released simultaneously by clicking multiple checkboxes
Assign/Unassign all displays
- To assign all displays; click on the checkbox next to "Lock to <server name>" column and then click the "Apply" button.
- To unassign all displays; click the checked box next to "Lock to <server name>" column and then click the "Apply" button.
Setting Display Name and/or Location
It is possible to edit the name and location of the display by clicking the pencil icon across the corresponding entry. A text input box will appear in place of the existing entry; simply type in a new entry. To cancel editing, refresh the page.
Changes will not be saved until the "Apply" button is clicked.
Configure Network Settings for Display
Clicking on the display's IP Address opens the network settings configuration box for that display.
By default, Network receiver devices automatically retrieve there network settings and IP Addresses from the router or DHCP server. It is possible to manually override this setting and manually assign a static IP Address(es) to a specific (or all) receiver devices.
To use DHCP for the network display, click the IP address of that display and ensure there is a check mark in the "Use DHCP" checkbox.
To assign a static IP Address to a network display, clear the check mark from the box; the IP Address and Subnet text input boxes will become editable. Enter a valid IP Address and Subnet mask, then click "OK".
Please Note: Even if using static IP settings for network devices, a router is still recommended for two reasons:
Reset a Display
Occasionally, it may be necessary to reset an individual receiver device. If the display is frozen in an abnormal state or part way through an operation, the solution is to reset that device. To physically reset the receiver device:
- Click the Reset button across the corresponding display under Control Center > Displays , or
- Click on the Reset Display button on Display Settings dialog window under Control Center > Mapping , or
- Press power off and on button on the network receiver device, or
- Unplug and then replug the network cable attached to the corresponding receiver device.
Note: Resetting a receiver device will reset the entire video wall if it is part of a video wall configuration.
Displays that are not part of a Zone have their audio managed from Display Settings.
Click the individual Display and change Audio Settings at the bottom. These settings do not appear for Virtual Displays.
Occasionally new firmware updates are released to improve the performance of network receiver devices. Having the correct firmware version is essential for proper functioning of displays.
If network receiver devices have firmware that is not up to date, "Update Firmware" button appears across the "Reset" button to notify administrators.
Firmware updates can be applied both to unassigned or assigned displays. If an assigned network receiver device has firmware that is not up to date, the firmware update process will automatically un-assign the display, update the firmware and restart the device and lock the device back to the primary server.
To update firmware for individual devices, click on the "Update Firmware" button for each display that should have firmware updates applied, then click "Apply" to confirm the action.