From Userful Support

Online Manuals

Why Online Manuals?

In our on-going effort to make computing environmentally friendly, we are phasing out printed manuals in favor of online manuals. This allows us to keep our documentation dynamic, up-to-date, and accessible by all.

Plus, it's good for the planet.

Choosing the Right Document

Document Type	Audience
User Guide	End users
Administrator Guide	System administrators
Training Guide	Staff members

Userful Multiplier™

Download the latest version of Userful Multiplier HERE!

Userful Multiplier: Key Documentation

• Readme -- basic installation instructions, system requirements, etc.
• Full User Guide
• Specifications Sheet -- December 2009 (PDF)
• Changelog

Installation

• Basic Install Instructions (Readme)
• Full User Guide
• How to Create a Multistation SLED System with Userful Multiplier™
• Creating a Multi-seat Ubuntu Linux System with Userful Multiplier
• Using Userful Multiplier with Unsupported Linux Distributions

Configuration

• Multistation Sound Readme
• Multistation Storage Readme
• Sharing Your Home PC: Switching Between Dual-Monitor and Dual-User
• Setting Different Resolutions for Multiple Monitors
• Setting up Touchscreens: Multi-Seat Kiosks
• Configuring Auto-Login
• Configuring USB2VGA Adapters: Multi-Seat USB Stations

Licensing

• Obtaining a Free 2-User License
• Getting & Installing a Userful Multiplier License Key
• OEM & Bulk License Install Instructions
• Increasing the Number of Seats on your License Key

How Tos & 3rd Party Software

• Configuring Multi-Seat Skype
• Configuring iTALC: Multi-Seat Classroom Control
• Configuring VNC: Remotely Accessing Individual Stations
• Configuring XDMCP: Multi-Seat Thin-Clients
• Translating Userful Software and Documentation

Getting Help & Troubleshooting

• See the following FAQs for answers to common questions and help with troubleshooting:
  • End Customer/End User FAQs
  • Features & Limitations FAQs
  • Installation, Licensing & Configuration FAQs
  • Troubleshooting FAQs
  • Support FAQs
  • Installing With SATA Optical Drives

• Known Limitations & Issues
• Linux Distributions Supported by Older Versions of Multiplier
• Legacy USB Device Support
• Technical Support Policies
• Hardware Support Delivered Directly by Userful

Userful Desktop™

Manuals

• Userful Desktop Readme
• Userful Desktop Training Guide
• Userful Desktop Printing Guide
• Userful Desktop Administrator Guide
• Userful Desktop ChangeLog

Special How-To's

• How to burn a Userful Desktop Install Disc
• How to Configure Skype on Userful Multiplier or Userful Desktop
• Improving Support for Additional Languages

Remote Monitoring and Control (formerly DiscoverAssist)

• Remote Monitoring & Control User Guide

Support

• Getting Optimal Support for Userful Desktop
• Userful Desktop Support Terms
• Hardware Support Delivered Directly by Userful

User Help

• Using the CD drive
• Using USB memory sticks
• Help with printing
• Photo-editing with GIMP
• Using the office suite OpenOffice
• Accessing the User Agent Switcher in Firefox
• Help with floppy disk drives
• Curious about .docx/.pptx/.xlsx files?

Live CD

• Using the Live CD
• Live CD FAQs
• Live CD ChangeLog

Userful Manager™

• Userful Manager User Guide
• Userful Manager ChangeLog
• Userful Manager Usage Reports

Pre-Book™

• Pre-Book User Guide
• Pre-Book Administrator Guide
• Pre-Book WinClient Readme
• Pre-Book Changelog
• Pre-Book WinClient Changelog

Hardware

• Quick Start: Setting up a Multi-Station System
• Quick Start: Mounting Floppy Drives to Keyboards

General

• FAQs -- Frequently Asked Questions (and answers!)
• Glossary
• Legacy Documentation (documentation for old software)