Difference between revisions of "Docs/Known Issues"

From Userful Support
Jump to: navigation, search
Line 16: Line 16:
  
 
* Keyboard and Mouse may not work with the video walls playing Interactive content (17093)
 
* Keyboard and Mouse may not work with the video walls playing Interactive content (17093)
: Workaround: Use Keyboard and Mouse via Interactive Viewer, if supported license is installed
+
:<font color="green">'''Workaround:''' Use Keyboard and Mouse via Interactive Viewer, if supported license is installed</font>
  
 
* Mouse over the Panel Icons under Cloud Desktop may not show the program name (17007)
 
* Mouse over the Panel Icons under Cloud Desktop may not show the program name (17007)
  
 
* Starting the video wall playback after quickly closing video wall calibration window by pressing "OK" may still show the calibration window (16512)  
 
* Starting the video wall playback after quickly closing video wall calibration window by pressing "OK" may still show the calibration window (16512)  
: Workaround: Stop and then again play the video wall  
+
:<font color="green">'''Workaround:''' Stop and then again play the video wall </font>
  
 
* Stopping and then playing video wall after quickly closing video wall calibration window may cause display IDs to remain on the screen (16512)
 
* Stopping and then playing video wall after quickly closing video wall calibration window may cause display IDs to remain on the screen (16512)
: Workaround: Click "Show IDs" button to remove the display IDs
+
:<font color="green">'''Workaround:''' Click "Show IDs" button to remove the display IDs</font>
  
 
* Mirror Group may not support audio for video walls or displays playing non-interactive content (15305)
 
* Mirror Group may not support audio for video walls or displays playing non-interactive content (15305)
Line 33: Line 33:
  
 
* Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
 
* Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
: Workaround: Select different control display for video wall and mirror group
+
:<font color="green">'''Workaround:''' Select different control display for video wall and mirror group</font>
  
 
* Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled (15063)
 
* Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled (15063)
: Workaround: Use onboard display '''only''' for system administrator tasks  
+
:<font color="green">'''Workaround:''' Use onboard display '''only''' for system administrator tasks </font>
  
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
 
* New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
Line 43: Line 43:
  
 
* Clicking ''Stop'' button through Source Switcher may not show welcome screen (14887)
 
* Clicking ''Stop'' button through Source Switcher may not show welcome screen (14887)
<!--: Workaround: Disable Welcome Screen under <tt> Control Center > Mapping </tt> -->
+
:<!--: Workaround: Disable Welcome Screen under <tt> Control Center > Mapping </tt> -->
  
 
* Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)  
 
* Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)  
  
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
 
* Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
: Workaround: Select different control displays for the overlapped video wall zones
+
:<font color="green">'''Workaround:''' Select different control displays for the overlapped video wall zones</font>
  
 
* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
 
* Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
: Workaround: Change the color space of the PC
+
:<font color="green">'''Workaround:''' Change the color space of the PC</font>
  
 
* Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video through PADS4 Viewer (14250)  
 
* Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video through PADS4 Viewer (14250)  
Line 58: Line 58:
 
:* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
 
:* Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output  
 
:* Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output  
: Workaround: Control display of a video wall zone should not be the part of the other video wall zone
+
:<font color="green">'''Workaround:''' Control display of a video wall zone should not be the part of the other video wall zone</font>
  
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
 
* Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
: Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
+
:<font color="green">'''Workaround:''' Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server</font>
  
 
* Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
 
* Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
: Workaround: Lower the bit-rate of the video
+
:<font color="green">'''Workaround:''' Lower the bit-rate of the video</font>
  
 
* Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
 
* Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
  
 
* Mapping multiple displays to Video Capture source may cause kernel panic (13933)
 
* Mapping multiple displays to Video Capture source may cause kernel panic (13933)
: Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
+
:<font color="green">'''Workaround:''' Enable "Mirror Groups" when you map multiple displays to Video Capture source</font>
  
 
* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
 
* Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
: Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings  
+
:<font color="green">'''Workaround:''' Disable "Use Hardware Acceleration when available" option under Web Browser settings </font>
  
 
* DVD Player source fails with Nvidia Offload support (13387)
 
* DVD Player source fails with Nvidia Offload support (13387)
: Workaround: Disable Nvidia Offload support when using DVD Player source
+
:<font color="green">'''Workaround:''' Disable Nvidia Offload support when using DVD Player source</font>
  
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
 
* Webcams connected to Network zero-client for video capturing are not supported (12939)
Line 84: Line 84:
  
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
 
* Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
: Workaround: Contact your Userful representative to confirm the status of your extended support license
+
:<font color="green">'''Workaround:''' Contact your Userful representative to confirm the status of your extended support license</font>
  
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
 
* The Same user logged in on multiple displays cannot output sound correctly (11672)
: Workaround: Use "AutoLogin" source for multiple sessions
+
:<font color="green">'''Workaround:''' Use "AutoLogin" source for multiple sessions</font>
  
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
 
* DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
: Workaround: Use an SMSC-based zero-client for video demanding applications  
+
:<font color="green">'''Workaround:''' Use an SMSC-based zero-client for video demanding applications </font>
  
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
 
* The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
: Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
+
:<font color="green">'''Workaround:''' Unlock or disable the screensaver, then press Show ID's button in Control Center</font>
  
 
* SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
 
* SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
: Workaround: Use a Gigabit Switch for the zero clients and the Userful host  
+
:<font color="green">'''Workaround:''' Use a Gigabit Switch for the zero clients and the Userful host </font>
  
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
 
* When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
: Workaround: This is a cosmetic issue and would not affect any functionality
+
:<font color="green">'''Workaround:''' This is a cosmetic issue and would not affect any functionality</font>
  
 
* Blackmagic source lists down resolutions not supported by the hardware (10870)
 
* Blackmagic source lists down resolutions not supported by the hardware (10870)
: Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
+
:<font color="green">'''Workaround:''' Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.</font>
  
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
 
* Images larger than 10800 x 8552 pixels may not display correctly (10769)
: Workaround: Increase the slideshow time interval based upon the time required to load the image file  
+
:<font color="green">'''Workaround:''' Increase the slideshow time interval based upon the time required to load the image file </font>
  
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
 
* Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
: Workaround: Use DVI monitors with Atrust m321 zero client device
+
:<font color="green">'''Workaround:''' Use DVI monitors with Atrust m321 zero client device </font>
  
 
* Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)
 
* Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)

Revision as of 16:22, 27 August 2018


Copyright © 2019 Userful Corporation. All rights reserved.
(Updated 2018.08.27)



To return to the main documentation page, Click Here.


Known Issues

Following are the known issues with the latest release of Userful™

  • Rise Vision source may not play the content if there is an image or video file in the presentation (17094)
  • Keyboard and Mouse may not work with the video walls playing Interactive content (17093)
Workaround: Use Keyboard and Mouse via Interactive Viewer, if supported license is installed
  • Mouse over the Panel Icons under Cloud Desktop may not show the program name (17007)
  • Starting the video wall playback after quickly closing video wall calibration window by pressing "OK" may still show the calibration window (16512)
Workaround: Stop and then again play the video wall
  • Stopping and then playing video wall after quickly closing video wall calibration window may cause display IDs to remain on the screen (16512)
Workaround: Click "Show IDs" button to remove the display IDs
  • Mirror Group may not support audio for video walls or displays playing non-interactive content (15305)
  • Power-off inactive displays after the time specified may not work for displays playing Web Browser content (15181)
  • Touch may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164)
  • Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
Workaround: Select different control display for video wall and mirror group
  • Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled (15063)
Workaround: Use onboard display only for system administrator tasks
  • New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
  • Rebooting the system may change the configured display resolution to preferred resolution (14988)
  • Clicking Stop button through Source Switcher may not show welcome screen (14887)
  • Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
  • Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
Workaround: Select different control displays for the overlapped video wall zones
  • Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
Workaround: Change the color space of the PC
  • Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video through PADS4 Viewer (14250)
  • If the last played video wall zone contains a display, which is the control display of other zones:
  • Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
  • Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
Workaround: Control display of a video wall zone should not be the part of the other video wall zone
  • Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
  • Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
Workaround: Lower the bit-rate of the video
  • Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
  • Mapping multiple displays to Video Capture source may cause kernel panic (13933)
Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
  • Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
  • DVD Player source fails with Nvidia Offload support (13387)
Workaround: Disable Nvidia Offload support when using DVD Player source
  • Webcams connected to Network zero-client for video capturing are not supported (12939)
  • GPU-Accelerated video walls do not support mirroring (12828)
  • Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
  • Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
Workaround: Contact your Userful representative to confirm the status of your extended support license
  • The Same user logged in on multiple displays cannot output sound correctly (11672)
Workaround: Use "AutoLogin" source for multiple sessions
  • DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
Workaround: Use an SMSC-based zero-client for video demanding applications
  • The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
  • SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
Workaround: Use a Gigabit Switch for the zero clients and the Userful host
  • When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
Workaround: This is a cosmetic issue and would not affect any functionality
  • Blackmagic source lists down resolutions not supported by the hardware (10870)
Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
  • Images larger than 10800 x 8552 pixels may not display correctly (10769)
Workaround: Increase the slideshow time interval based upon the time required to load the image file
  • Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
Workaround: Use DVI monitors with Atrust m321 zero client device
  • Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)