Remote Monitoring & Control User Guide

From Userful Support
< Manuals‎ | UD
Jump to: navigation, search

Copyright © 2008-2015 Userful Corporation. All rights reserved.
(Updated 2015.09.25)

This document is Chapter 7 of the Userful Desktop Administrator Guide.

Remote Monitoring & Control is the companion administrative tool to Userful Manager. While Userful Manager allows remote configuration of global features of the system (such as session types, branding, etc.), Remote Monitoring & Control (RMC) allows remote administration of individual workstations or multi-user sessions. RMC allows administrators to remotely perform such useful tasks as turning filtering or Internet access off and on, extending or ending sessions, sending messages, more effectively rebooting frozen sessions, and other tasks.

The Remote Monitoring & Control Portal

In most installations, you can access Remote Monitoring & Control from any web browser on the local computer network at the following address:, replacing '' with the IP address of the Userful Desktop you wish to access.

When logged in at a Userful Desktop, access the Remote Monitoring & Control portal by opening in the browser.

Enter the appropriate username and password, and click the login button. Note that this login is not the email address and password used to log into Userful Manager.

Using Remote Monitoring & Control

Figure 7.1. Computer and stations in Remote Monitoring & Control.

After logging in to the Remote Monitoring & Control portal you will be presented with a view of available computers and stations on the local network and the number of stations on each multi-user system.

Each unique computer box running Userful Desktop will be displayed running down the left side of the window; the stations running on that box will appear to its right.

If you are remotely administering more than one multiplied system, graphics for additional computers will appear below; the entire contents of the window in Figure 7.1. are duplicated for each additional computer, separated by horizontal lines. They can be viewed by scrolling down the page.

Commands for Computers

Figure 7.2. Remote Monitoring & Control commands for computers.

While Remote Monitoring & Control is designed primarily to administer stations, it can also perform administrative tasks on the computer boxes. Figure 7.2 shows the pull-down menu of available commands for each computer box. After selecting a command, click the Run Command button below the menu to execute it.

Note: The list of available commands may differ depending on login privileges and Userful Desktop configuration options.

Working With Stations

Figure 7.3. Detailed station status.

Each station connected to a given computer is represented by a box containing an image of a computer monitor, a checkbox to select that station, the station name/number and some text indicating the session status of the station.

You may view the status details of any particular station by clicking on its name/number.

Right-clicking on a station brings up a subset of frequently used, station-specific commands (e.g. “Add 10 Minutes”, “Message ‘Be quiet!’”, “Reset Station”) that you can quickly and easily apply to that station. Note: For versions of RMC older than Remote Monitoring & Control GUI 0.8.1a BETA (2007-03-12), these same commands are accessed by clicking Expand.

See below for how to access a larger set of commands, and/or how to apply commands to more than one station at a time.

Station Commands

Figure 7.4. Remote Monitoring & Control commands for stations.

Further down the page, below the window containing the computer box and its associated stations, there is a heading Run the following command on selected stations. Immediately below that is the -SELECT A COMMAND- drop-down menu for station commands, as illustrated in Figure 7.4.

To run a command on one, a combination, or all of the stations associated with a single computer:

  1. Either "Select All" or select the specific stations you wish to affect using the checkboxes.
  2. Choose a command from the drop-down menu
    • Some command require you to enter specific additional information. For example, the text for a customized message (see example below) must be specifically entered.
  3. Select the Run Command button.

NOTE: It is recommended that, initially, you observe the results by administering a nearby station, and NOT run commands on the station from which Remote Monitoring & Control is running.

Example: Send Custom Messages

  1. Select the appropriate station(s) to receive the message using the ‘Select’ checkboxes or, if appropriate, the ‘Select All’ checkbox.
  2. Once the ‘Send Message’ command is selected a field appears to the right into which your custom message is typed. Type in your message.

  3. Click the ‘Run Command’ located below the ‘Send Message’ field. The following message appears on the logged in and selected stations:

Example: Extend the Time of a Session

  1. Select the appropriate station or stations.
  2. Select the ‘Add Time’ command from the drop down menu.

  3. Enter the amount of additional time in minutes.
  4. Click ‘Run Command’. The station’s user will receive the following message:

Reset Station vs. Hard Reset

Both the Reset Station and the Hard Reset commands are located in the station-specific command drop-down menu.

The "Reset Station" command is essentially equivalent to a “Ctrl+Alt+Del” keyboard command, with the advantage that it can performed remotely.

The command “Hard Reset” is used when the “Reset Station” (or “Ctrl+Alt+Del” keyboard command) fail to reset a station. It "Hard Reset" resets the station at a deeper level in the software.

Common Tasks

A number of common time-saving tasks may be performed using Remote Monitoring & Control.

Logging in Stations Without Barcode/Pin

  1. Select one or more stations to log in by clicking the checkbox associated with the stations.
  2. Scroll to the bottom of the page, then select "Log In Station as Generic User" from the list of commands.

  3. Select login options, then click "Run Command"
  4. The login process will start for each selected station. Depending on the number of stations selected, you may need to wait up to a minute for all stations to become logged in.

NOTE: Logging in without providing a barcode/pin combination using the above method may cause reporting tools to under-report usage by individual users. Time used while logged in as a generic user is not recorded as individual use by any specific user.

Logging in Multiple Stations Simultaneously

Remote Monitoring & Control offers the ability to log in and out multiple Userful Desktops at one time.

  1. Figure 7.5 Click "Select All" to select all stations on one computer.
    For each computer on which all stations should be logged in, click "Select All" above the stations associated with that computer. You may also select or deselect individual stations by clicking their individual checkboxes. (See Figure 7.5).
  2. Scroll to the bottom of the page, then select "Log In User" from the list of commands.

  3. If authentication is enabled, supply a valid barcode or barcode and PIN combination. All stations will be logged in using these credentials.
  4. Select login options, then click "Run Command".
  5. The login process will start for each selected station. Depending on the number of stations selected, you may need to wait up to a minute for all stations to become logged in.

Remote Monitoring & Control FAQs

For further information and answers to Frequently Asked Questions, please refer to our Remote Monitoring and Control FAQs.