Userful™ 9.8: Release Notes

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Copyright © 2018 Userful Corporation. All rights reserved.
(Updated 2018.04.11)

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Introduction

Userful™ is a converged software appliance (operating system and application software bundled together for easy deployment and maintenance) for AV & IT professionals that lets you centrally control large numbers of displays, content sources and desktops from your web browser. Userful's appliance enables an ordinary PC to do extraordinary things, like driving a whole building of desktops, digital signage, touch screens, virtual machines and video walls all from a single Userful host over a standard Ethernet network. From high-performance video walls, to virtual desktops, to Power-over-Ethernet touch screens -- it's never been easier.

What's New in v9.8

Userful™ 9.8 comes with exciting new features and improvements, including:

Userful Cloud

  • Added support for Userful Cloud to easily manage your installs over the Internet
See how Userful Cloud can help

New Hardware Support

  • Certified ThinGlobal MiniPoint DS and DS Lite zero clients
  • Certified ThinGlobal Kiosk (LTY0HN18-TG-K)

REST API

  • Added an API call to pause and resume the display/video wall running Signage Player content

Control Center (UI) Improvements

  • Improved Tile-based Welcome Screen UI
  • Updated Initial Setup procedure to register your server(s) on Userful Cloud
  • Added UI option to select foreign language for Tile Welcome Screen
  • Added UI option to enter customized display’s resolution under Display Settings

Core Enhancements

  • Added support for USB web cameras to monitor your displays and video walls
  • Increased the range of RGB values for color calibration
  • Updated Blackmagic DeckLink driver to version 10.9.10
  • Updated Nvidia driver packages
  • Performance improvements to Userful's video wall engine
  • General stability improvements


Miscellaneous new features, GUI improvements and bug fixes. For a comprehensive list see the changelog.

Key Features

  • Stable, versatile Linux-base operating system (CentOS 7.4)
  • Unified browser-accessible Control Center
  • Session Launcher
  • Media playback
  • Ability to preset video wall zones
  • GPU-Assisted Decoding of video playback and interactive content
  • GPU-Assisted Acceleration for 3D rendering – vastly improved performance for dynamic content (HTML5, WebGL, and Flash)
  • Intuitive browser-based Layout Manager with the bezel correction ability
  • Integrated color calibration for color correcting video wall displays
  • Support for Artistic Video Wall layouts that can be configured using a free layout of display position and rotation (including an intuitive browser-based drag and drop GUI for positioning and any degree rotating displays)
  • Support for wide range of interactive video walls including Cloud desktop, Linux desktop and touch screen Kiosks
  • Integrated various Content Management System (CMS) to create and schedule the signage content (Dynamic HTML5 pages, presentations, tickers, widgets (i.e. Twitter, Facebook, and RSS feeds)
  • Support for Streaming Protocols (RTP/RTSP) to broadcast security camera or conference feeds, or for delivering content over IP network on video wall
  • Support for variety of Blackmagic DeckLink capture cards
  • Support for broad range of PC hardware and touch screens


License Agreement

This product includes commercial software that is licensed, not sold, and is governed by an End User License Agreement (EULA). By installing, copying or using this software you acknowledge that you have read and understand this Agreement, and agree to be bound by this EULA's terms and conditions. The EULA terms can be viewed online or from the file included in your download.

Trial Version

Userful™ will operate as a trial version until you purchase an appropriate license for your system. You may purchase the license from your Userful representative or from Userful.com – see the Licensing Guide for details.

Limitations of Trial Version: The Userful™ trial software is fully functional, but will display a brief license reminder on all attached displays every 10 minutes or so. Customers who are considering buying the software and are presently evaluating it can do so in the trial mode. Such customers will receive limited technical support lasting up to 30 days after which an appropriate license should be purchased. For more details, check our Licensing Guide.

Applications

Userful™ 9.8 main video wall applications are:

Language Support

All features of Userful™ 9.8 are translated in following languages:

  • Arabic (ar)
  • English (en)
  • Brazilian Portuguese (pt_BR)
  • French (fr)
  • German (de)
  • Italian (it)
  • Japanese (ja)
  • Korean (ko)
  • Nepali (ne)
  • Persian (fa)
  • Romanian (ro)
  • Russian (ru)
  • Spanish (es)
  • Simplified Chinese (zh_CN)
  • Traditional Chinese (zh_TW)
  • Turkish (tr)
  • Thai (th_TH)
  • Ukranian (uk_UA)


The language selected must be specifically "Brazilian Portuguese"; if simply "Portuguese" is selected as a system or session language, then all Userful user interface strings will be in English.


Known Issues

Following are the known issues with this release of Userful™

  • Mirror Group may not support audio for video walls or displays playing non-interactive content (15305)
  • Power-off inactive displays after the time specified may not work for displays playing Web Browser content (15181)
  • Touch may not work on the edges of the standalone touch display when rotated to 90 and 270 degrees (15164)
  • Deleting a video wall with display which is also control display of mirror group may not stop content playback; and Disabling mirror group may show blank screen on displays of the deleted video wall (15134)
Workaround: Select different control display for video wall and mirror group
  • Mapping an onboard display to a Signage source & Multi-Window source may show white screen when Nvidia Offload Support is enabled; and Rotating an onboard display playing signage content may show white screen when Nvidia Offload Support is disabled (15063)
Workaround: Use onboard display only for system administrator tasks
  • New line & foreign characters may not work and long messages may not wrap up while broadcasting alerts, when running signage source and video wall sessions (15052)
  • Rebooting the system may change the configured display resolution to preferred resolution (14988)
  • Clicking Stop button through Source Switcher may not show welcome screen (14887)
  • Hot plugging the zero client device(s) assigned to a video wall may restart the video wall playback (14884)
  • Overlapped video wall zones sharing same control display may encounter video wall playback issue (14319)
Workaround: Select different control displays for the overlapped video wall zones
  • Capturing a PC with color space set to RGB may show artifacts mostly with the text on the display (14308)
Workaround: Change the color space of the PC
  • Depending on system load and network, minor stuttering can be seen during the first 3 seconds of playing a video through PADS4 Viewer (14250)
  • If the last played video wall zone contains a display, which is the control display of other zones:
  • Playing/Stopping the last played video wall zone will restart the content playback on the previous played zone (14189)
  • Playing non-Interactive source (e.g. Signage Player), the last played zone will get the sound output
Workaround: Control display of a video wall zone should not be the part of the other video wall zone
  • Changing static IP address of a NIC that has a DHCP server assigned to it, does not update the DHCP settings (14169)
Workaround: Disable the DHCP server when changing IP address, wait until the Control Center notifies that the DHCP is fully offline and then enable the DHCP server
  • Playing signage content over stand-alone 1080p display may result in video stuttering (14077)
Workaround: Lower the bit-rate of the video
  • Stopping the last played overlapped video wall zone with Direct Sync disabled may result in white screen on the overlapped portion (14058)
  • Mapping multiple displays to Video Capture source may cause kernel panic (13933)
Workaround: Enable "Mirror Groups" when you map multiple displays to Video Capture source
  • Displays mapped to Linux Desktop playing youtube videos may have playback issues (13412)
Workaround: Disable "Use Hardware Acceleration when available" option under Web Browser settings
  • DVD Player source fails with Nvidia Offload support (13387)
Workaround: Disable Nvidia Offload support when using DVD Player source
  • Webcams connected to Network zero-client for video capturing are not supported (12939)
  • GPU-Accelerated video walls do not support mirroring (12828)
  • Plugin/out of USB hub from an Atrust m321 zero-client device do not wake display from DPMS sleep (12181)
  • Extended Support value does not show up in the "Manage Licensing" dialog in Control Center (12116)
Workaround: Contact your Userful representative to confirm the status of your extended support license
  • The Same user logged in on multiple displays cannot output sound correctly (11672)
Workaround: Use "AutoLogin" source for multiple sessions
  • DisplayLink, TN-750 and TN-502 devices are not supported with video wall solution (11668) (11654)
Workaround: Use an SMSC-based zero-client for video demanding applications
  • The Show ID's feature may not work on displays running a Linux Desktop which has been locked by the screensaver (11589)
Workaround: Unlock or disable the screensaver, then press Show ID's button in Control Center
  • SMSC network zero clients connected to fast ethernet switch may get a black screen when changing sources (12005)
Workaround: Use a Gigabit Switch for the zero clients and the Userful host
  • When Duplicate IP address are detected in the network, the warning message displayed in Control Center is cramped (11150)
Workaround: This is a cosmetic issue and would not affect any functionality
  • Blackmagic source lists down resolutions not supported by the hardware (10870)
Workaround: Confirm that your HDMI source media supports the resolution and frame-rate the HDMI Capture session is configured to use.
  • Images larger than 10800 x 8552 pixels may not display correctly (10769)
Workaround: Increase the slideshow time interval based upon the time required to load the image file
  • Atrust m321 zero-client device doesn't properly support DVI->HDMI or DVI->VGA converters (10744)
Workaround: Use DVI monitors with Atrust m321 zero client device
  • Mapping an Intel GPU-Accelerated Video Wall to certain sources (e.g., Web Browser, Cloud Desktop) disables onboard display (10598)